Terms and Conditions

Descriptions and Variations

Photographs, descriptions, sizes and colours are as accurate as possible, however as each item is made by hand, slight variations can occur.  Certain items are more susceptible to variations and these are noted on their individual product pages.  This particularly applies to pieces that include Keum-boo. The pattern of the gold will be unique to each piece, however the overall effect will be the same to that in the photos.

Colours may vary from images due to different computer monitor settings

Pricing and Payment

The contents of this website, including products, product details and pricing, is subject to change without notice.

All prices and payments are processed in GB Pounds Sterling.  The actual price charged to overseas customers will be subject to the exchange rate and charges applied by the customer’s credit/debit card company.

Purchases may be made using a debit or credit card through our secure online payment facility (Stripe) or through PayPal.

Alternatively you can contact me to arrange payment by bank transfer.

I do not hold any customer card details and will never pass your details on to anyone.  Please read Privacy Policy for full details

Terms of Sale

Orders are subject to acceptance and availability.

Once you have made your order and we have it registered, you will receive an acceptance email sent to the address you provided at checkout. Another email will be sent upon dispatch.

Delivery and times

Please check the specific delivery times for each individual product listed on their individual product pages.   

All items are sent via Special Delivery (UK) and AirSure (overseas).  See the delivery page for more information

If your delivery has been delayed please contact me on anna@annawales.com and I will provide you with a tracking number.

I cannot be held responsible for items that are lost or delayed in transit.

Any import duties, sales taxes or other import costs are the responsibility of the customer

Returns

You have 14 days to return unworn items in their original packaging along with proof of purchase.  Go to the Returns and Exchanges page of full details

 Sale Items cannot be returned.